Thanks for that. It sounds to me like your web browser may be attempting to open the file, rather than save it.
When you choose to download one of these files, you should have the option to open or save the file. Make sure to choose the save option, then choose the location to save it to. If you don't have any option to choose the save location, most browsers will save files to your Downloads folder.
Then, when the download is complete, first check that the file exists, then launch ArtRage, go to File -> Install Package File and browse to the location the file was saved to. You should then be able to select it and install it.
If this doesn't help, please email me at
[email protected] with the following information, and I can help directly:
-An example of a web address you're attempting to download a package file from ( Go to a web page where you see one of these downloads available, then highlight and copy the address in your browser's address bar via ctrl + C and paste it into the email via ctrl + V )
-Which web browser you're using e.g. Microsoft Edge, Firefox
I should be able to solve this one for you from there.