strandon
05-30-2017, 02:45 PM
I purchased the upgrade from 4 to 5 last week. The transaction went through but I never received my email with the serial number, I have sent two help requests and have not heard anything.
HannahRage
05-30-2017, 03:40 PM
Oh no! It looks like we may not have received those emails, the support form may have eaten them for some reason (it acts up a bit sometimes, we've got some website updates in the works).
Try emailing us directly at
[email protected]strandon
05-31-2017, 07:32 AM
I sent an email to that address and I still haven't heard anything yet.
HannahRage
05-31-2017, 06:29 PM
Possibly because we're on NZ time - your last post was 6am here! I've answered someone I think might be you this afternoon, but if you haven't heard anything, then we definitely didn't get your email, so PM me instead with the details.