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pmt3
02-02-2017, 12:21 PM
Hi, my motherboard died last week but I was able to have .ptg files transferred to my new computer. my Artrage software came with my Wacom but I no longer have the serial nb./key. I'm pretty sure it was version 3.0, which is no longer available. If I purchase the 4.0 upgrade will I be able to access my files? If so, is there any way to get the discount without the serial number? Thanks for any advice!

HannahRage
02-02-2017, 03:24 PM
If you downloaded ArtRage from Wacom originally, your serial should still be available online in their website, and you can register it in the member area to redownload ArtRage/get the upgrade discount.

pmt3
02-02-2017, 03:52 PM
Thanks, I contacted Wacom but have not received a response. Will Artrage 4.0 be able to open my files from 3.0?

HannahRage
02-02-2017, 04:17 PM
Yes, absolutely. In fact, you can download the demo to get at your work in the meantime: www.artrage.com/demos

pmt3
02-04-2017, 04:58 AM
Thanks, I tried the demo but it is only importing my paintings in a single layer. Maybe because they are .ptg files?
:confused:

JMMK
02-05-2017, 12:37 AM
Double click the .ptg file (do not use the import Option) then you have layers

HannahRage
02-05-2017, 01:09 AM
Thanks, I tried the demo but it is only importing my paintings in a single layer. Maybe because they are .ptg files?
:confused:

Use File > Open instead of importing ;) (PTG are the default ArtRage file). Doubleclick probably won't work properly with the demo because the 'this is a demo' pop up interrupts the file set up.

JMMK
02-05-2017, 02:44 AM
I didn't know that. Sorry for giving false information.:o

pmt3
02-10-2017, 04:20 AM
Thanks, Hannah...that did work! Only problem is I can't save my paintings in the demo because they are too large. So I woke up excited to buy Artrage 4 and get back to work, but it is no longer available :( I can't afford Artrage 5 and Wacom has been no help finding my serial number. Are there any older versions still available?

HannahRage
02-10-2017, 11:15 AM
Email us at support@artrage.com and we'll try and help you find your serial/see what else can be done.