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BTadlock
07-27-2016, 10:11 AM
ArtRage: 4.5.10 - 64 bit

OS: Windows 7 Home Premium - Service Pack 1

Problem: Won't load a new painting, it says required item missing (see screenshot). I have uninstalled and downloaded the latest version. Still not working.

90329

HannahRage
07-27-2016, 01:23 PM
Okay, that's a weird one. The first thing to try is to delete the preferences file (this isn't removed when you uninstall).

Close ArtRage.

Go to Search > Run > type Appdata > Roaming > Ambient Design > ArtRage and delete ArtRage4.prs

Then start ArtRage again and see if it works.



If it still doesn't work, email us at support@artrage.com so we can do some more in depth troubleshooting with you.

BTadlock
07-27-2016, 04:34 PM
I tried the suggestion and didn't work. (file isn't on the computer?)
the only close ones were Artrage.prs and Artrage099.prs
I sent an email to support.

Thanks!

Brett