HannahRage
09-01-2015, 06:05 PM
Update: Our email system is back online, and we're working our way through everything we missed. If you sent us a support request, you don't need to send it again (unless you don't hear back by the end of the week, in which case it really did go missing).
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The site that hosts our email system is down, and we aren't able to access or reply to support emails at the moment (this includes anything submitted through the Tech Support Form). If you tried to contact us in the last 24 hours, then unfortunately we weren't able to read it yet. We expect that it will be working again tomorrow, so you shouldn't need to resend your emails, but we'll update this post once we know for sure.
If you have an urgent query, please post in the forums, send me a private message, or try contacting us on Facebook (note that it's evening down in New Zealand so we may not see your messages immediately).
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The site that hosts our email system is down, and we aren't able to access or reply to support emails at the moment (this includes anything submitted through the Tech Support Form). If you tried to contact us in the last 24 hours, then unfortunately we weren't able to read it yet. We expect that it will be working again tomorrow, so you shouldn't need to resend your emails, but we'll update this post once we know for sure.
If you have an urgent query, please post in the forums, send me a private message, or try contacting us on Facebook (note that it's evening down in New Zealand so we may not see your messages immediately).