Artrage 5 install problem

[sando]

Ive been running Artrage 5 for many years on a 2017 MacBook Air. Just recently I bought a 2024 MacBook air m3. I downloaded Artrage 5 from the members area but when I tried to install it I get an error message "The disk image couldn't be opened. There are no mountable file systems in the disk image". I was informed by Artrage tech support that the new m3 MacBook does not support Artrage 5 and I need to upgrade to version 6. However I have managed to both download and install Artrage lite and Artrage 5 demo with no problems, so surely the full version of Artrage 5 should work? This would lead me to believe the download in the members area is corrupted. Would it be possible for anyone from Ambient Design to check the download for ver 5. Really don't want to have to spend extra to upgrade to ver 6 when I'm happy with my purchase of ver 5. Many thanks, and if anyone has a solution please feel free to chip in.

[markw]

Hello sando and welcome to the ArtRage forums
Well, I would hesitate to contradict AR’s developers if they say AR6 is the minimum requirement to run on an M3 based Mac.
Where did the copies of AR Lite and AR5 Demo that you say you have managed to successfully install come from?
The only current publicly downloadable Lite and Demo versions of AR that I’m aware of are both versions of AR6.
But if you really have managed to install any version of AR5 and got it to run, I would suggest you contact Tech Support again with the details, and possibly send them copies of the installers you have successfully used.

[nekomata]

if you still have artrage 5 installed on your old macbook, you can try this route:

https://support.apple.com/en-us/102613

otherwise, if you have questions for the ambient design team, send them straight to the support form - the forum is mostly closely monitored by developers following the release of a new version when the bug reports hit the board; there won't be any real technical support for a version that came out three full releases ago malfunctioning on a newest OS with a cpu chip that didn't exist at the time of its release.

[sando]

Many thanks for the replies.

Markw. I did successfully download and install ArtRage lite from the members area. It is ver 5.0.9

nekomata. Unfortunately I can't migrate from my old MacBook as it is in many bits in the dustbin / trashcan. I did however borrow my wife's MacBook which is the same model as my old one that ran ver 5. However when I tried to download and install ver 5 from the members area I still got the same error message. The ver 5 download is definitely corrupted.

Just to clarify, All I am asking is for the ar team to replace the corrupted ver 5 in the members area with a working version. I have contacted support with this request.

Once again many thanks for trying to help me.

[nekomata]

nekomata. Unfortunately I can't migrate from my old MacBook as it is in many bits in the dustbin / trashcan. I did however borrow my wife's MacBook which is the same model as my old one that ran ver 5. However when I tried to download and install ver 5 from the members area I still got the same error message. The ver 5 download is definitely corrupted.

Just to clarify, All I am asking is for the ar team to replace the corrupted ver 5 in the members area with a working version. I have contacted support with this request.

I'm not sure if it is too obvious to suggest trying downloading it with a different web browser - the download might be fine as it is, but sometimes things happen, but in case you won't get a satisfactory response from support, last year artrage vitae had an easter sale between middle and the end of april, dropping price down to $40.

if they throw a similar sale this year (they typically do), that would be your cheapest opportunity to upgrade, and there will be a patch for AR vitae coming soon, providing compatibility with mac os sonoma and most recent apple hardware.

[sando]

Just to let anyone who is curious know the outcome.

I contacted customer support, but was once again told ver 5 will not run on Mac m3 and the download in the members area is valid.

I accept that I can not use ver 5 on a m3. However I do not accept the ver 5 download is fully working. I managed to borrow a 2017 MacBook running os 12 Monterey. This should be fully compatible with ver 5. After downloading using both chrome and safari I still get the corrupted file error message. In the interim I decided to download Krita. What a pleasant surprise, it's really very good. It's early days yet but I think I shall be using it quite a lot.

Once again many thanks to all who tried to help me